How we score kitchen fitters in Bristol

Bristol Kitchen Fitters HQ tracks 94 kitchen fitting businesses across the city and scores each one from 0 to 100. The score is built entirely from measured, publicly available signals: published review data and public business listings. Nobody pays to move up this list, and nothing here is a subjective house opinion. This page explains exactly what goes into the number so you can decide how much weight to give it.

The five signals, heaviest first

Every business gets a composite score built from five weighted parts. Here they are in order of how much each one counts:

Why sentiment carries the most weight

A star average flattens everything into one number, and that's exactly the problem. Two kitchen fitters can sit at the same 4.4 stars, one because reviews are consistently strong across the board, the other because a run of five-star jobs is masking a repeated complaint about missed fitting dates or units arriving damaged. The average can't tell you which is which. Reading what recent reviews actually describe can. That's why sentiment, our synthesis of the themes running through recent reviews, is weighted higher than the star rating itself. For a job as disruptive and expensive as a kitchen refit, knowing whether people keep mentioning the same problem matters more than a headline number.

Why the other signals matter

Rating still counts for a lot, 26%, because it's the clearest single snapshot of how customers felt overall, and it's worth cross-checking against sentiment rather than replacing it. Volume, 20%, is log-scaled on purpose: a fitter with 6 reviews and a fitter with 300 shouldn't be treated as equally proven, but going from 100 to 200 reviews shouldn't swing a score as hard as going from 5 to 15 does. Completeness, 16%, checks whether a business has bothered to keep its phone number, website, hours and address up to date and listed, a decent proxy for whether it's actually being run properly day to day. Recency, 10%, checks whether people are still reviewing the business now, not just several years ago when the team or ownership may have been different.

Where this falls short, honestly

This system has real limits and we'd rather state them than hide them. A business with only a handful of recent reviews doesn't have enough data to support a confident score, so it's labelled as low-confidence on its listing. That's not a penalty, it's an honest flag that the number rests on a small sample. We also don't republish review text wholesale: sentiment is our synthesis of the themes in recent reviews, and we link out to Google so you can read the original reviews yourself and judge the tone firsthand. Scores are recalculated from this rubric and the underlying data only, they are never hand-edited. Where paid placement exists anywhere on this site, it is always clearly labelled and it never changes a score. Any list where the picks or the order have been editor-reviewed, such as our bespoke kitchen design picks, says so directly on that page.

Who runs this and who to contact

Bristol Kitchen Fitters HQ is run by a local business owner with two decades in the city, built on the idea that a directory should be earned through quality, not bought. The site is built from published review data and public business information, and every listing gets rechecked and updated monthly so the picture stays current rather than going stale. Editorial oversight of the rankings sits with Farah Moreau, Editorial the team, who is responsible for how this methodology is applied across the directory. If you spot something wrong, run a kitchen fitting business in Bristol, or just want to ask how a score was reached, email hello@kitchenfittersbristol.com. You can browse the full directory from the home page.